Frequently Asked Questions
What type of cleaning services does Sparkle & Sage offer?
We offer a comprehensive range of professional residential and commercial cleaning services, This incudes recurring maintenance services, deep cleans, move in/move out, Airbnbs, medical offices, factories, warehouses, offices, and retail store fronts,
Do I need to provide my own cleaning supplies?
For your home: We bring all necessary equipment to give you a beautifully spotless home, although we do ask that you provide your own vacuum cleaner to help prevent the transfer of allergens between households.
For your business: To best care for your workspace we ask our commercial clients to provide their own supplies and equipment. We will happily provide you with our preferred checklist of safe, high quality products that work best for your property! If you would rather have us supply the necessary items, we can easily accommodate you for a small fee.
Are you pet friendly?
Absolutely! We love pets and use safer products to ensure the safety of you and your whole family, including your pets. We only ask that any aggressive or highly anxious pets are securely crated or kept in a separate room while our team works.
What is not included in a standard clean?
To protect our team and maintain a safe working environment, our standard cleaning service does not cover extreme conditions, heavy lifting, or areas beyond safe reach. Specifically, we do not handle:
• Biohazards and Extreme Conditions: Biohazard cleanups (including pet waste), mold remediation, or hoarding situations.
• Heavy Lifting: Lifting, shifting, or moving any furniture or heavy household items weighing over 35 pounds.
• High-Reach Areas: Cleaning, dusting, or reaching any surfaces higher than a standard two-step stool can safely accommodate.
How do you determine your cleaning rates?
Our rates are designed to be fair, transparent, and tailored to your specific space. We calculate pricing based on the size of your property (square footage, number of bedrooms and bathrooms) and the overall condition of the space.
Do I need to be home while the team is cleaning?
No, you do not need to be present! Many of our clients prefer to let us do the hard work while they are away. Here is how we securely handle entry:
• For Your Home: You can securely provide us with entry via a key lockbox, garage keypad code, or by leaving a key with your front desk or leasing office.
• For Your Business: We seamlessly coordinate with your management team to arrange entry via keyless security codes, keycards, or after-hours lockbox access so your business operations are never disrupted.
How do I pay for my cleaning service?
We make payments simple and secure. We accept all major credit cards, debit cards, and secure online bank transfers through our automated digital client portal. Payment is typically processed on the day your service is completed.
What is your cancellation or rescheduling policy?
We completely understand that life happens and schedules change! To respect our teams schedules, we kindly ask for at least 24 hour notice for any cancellations or changes. Cancellations made with less than 24 hours notice may incur a small fee.
Are your cleaning professionals insured and bonded?
Yes, absolutely. For your total peace of mind, Sparkle & Sage is fully insured and bonded. We take immense pride in treating your property with the utmost respect, care, and safety.
What is your satisfaction guarantee?
Your happiness is our top priority! If you are ever less than thrilled with any area we have cleaned, simply notify us within 24 hours. Our team will gladly return to your property to re-clean and perfect that specific area at absolutely no extra charge to you.
Will I have the same cleaner for every visit?
For recurring services, we always do our best to assign the same dedicated cleaning professional to your property each time so they get to know your space and preferences, though occasional coverage changes can happen due to scheduling or time off.
How should I prepare my space before the team arrives?
To help our team work as efficiently as possible, we kindly ask that you pick up household clutter, clothing, or personal items from the floors and surfaces before we arrive so we can focus completely on deep cleaning and sanitizing.
Are tips expected for the cleaning team?
Tips are never required or expected, but they are always appreciated by our cleaning professionals for a job well done, and you can leave a cash tip or add gratuity digitally through your client portal.
